Privacy Policy
At Computer Medics of America (www.computermedicsofamerica.com), we are committed to safeguarding your privacy and ensuring that your personal data is collected, processed, and used in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We are dedicated to transparency, accountable data management, and privacy-first operations.
1. Introduction
Computer Medics of America values the trust you place in us. Protecting your personal information is fundamental to maintaining that trust. This Privacy Policy outlines how we collect, use, share, and protect personal data across our website, www.computermedicsofamerica.com. We implement strict standards to ensure that your information is handled carefully and lawfully.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through www.computermedicsofamerica.com and associated services. Computer Medics of America acts as the Data Controller for the personal data you provide. This means we determine the purposes for, and means of, processing your personal data.
3. Categories of Personal Data Processed
We may collect and process the following categories of personal data:
a. Usage Data
Includes information about how you use our website such as IP address, browser type, geographic location, duration of visit, referral source, pages visited, and session data logged through cookies or similar technologies.
b. Account Data
Includes information you voluntarily submit such as your full name, email address, phone number, and mailing address when you register or create an account.
c. Profile Data
Includes your preferences, interests, purchase history, and behaviors on the site, used to personalize your experience.
d. Communication Data
Includes correspondence and support queries sent via email, chat, or contact forms, along with associated message history.
e. Technical Data
Includes device type, operating system, system configuration, language settings, and other technical identifiers.
f. Transaction Data
Includes payment information (processed securely by third-party providers), order history, shipping address, and billing details.
g. Preference Data
Includes marketing preferences, opt-in or opt-out choices for communications, and product or service interests.
4. Legal Bases for Data Processing
We process your personal data in accordance with the legal foundations established under the GDPR and CCPA. The applicable legal bases include:
– Consent: When you have provided clear permission for us to process your data for one or more specific purposes.
– Contractual Necessity: Processing is necessary to fulfill a contract or take steps to enter into a contract with you.
– Legitimate Interests: Processing is necessary for our legitimate interests in operating www.computermedicsofamerica.com, provided those interests are not overridden by your rights and interests.
– Legal Obligation: Where processing is required to comply with legal or regulatory obligations.
5. Your Data Protection Rights
You have the following rights under applicable data protection laws:
– Right of Access: You may request access to your personal data and receive a copy of the information we hold.
– Right to Rectification: You may request correction of any inaccurate or incomplete data.
– Right to Erasure: Under certain conditions, you may request deletion of your personal data.
– Right to Restrict Processing: You may request limited processing under specific circumstances.
– Right to Data Portability: You may receive your personal data in a portable format and, when feasible, request transmission to another controller.
– Right to Object: You may object to data processing based on our legitimate interests or for direct marketing.
To exercise any of these rights, please contact us at [email protected].
6. Security Measures
Computer Medics of America implements comprehensive technical and organizational security measures to protect your data. These include:
– Encryption of data during transmission and in storage
– Strict access controls with authentication
– Role-based permission management
– Regular system security updates and patches
– Firewall and intrusion detection systems
– Periodic security audits and monitoring
– Mandatory privacy awareness training for all staff
7. International Transfers
Your personal data may be accessed, processed, or stored in jurisdictions outside your country of residence, which may not offer the same level of data protection. In such cases, we take appropriate safeguards, including the use of EU-approved Standard Contractual Clauses and ensuring compliance with local regulatory frameworks to protect your information.
8. Data Retention
We retain your personal data only for as long as is necessary for the purposes outlined in this policy, unless a longer period is required or permitted by law:
– Usage and Technical Data: Retained for up to 12 months for analytics and performance improvement.
– Account and Profile Data: Retained for the duration of your account and up to 6 years following account closure.
– Communication Data: Retained for up to 3 years for customer service tracking.
– Transaction Data: Retained for 7 years for tax and audit compliance.
– Marketing and Preference Data: Retained until you revoke consent or request deletion.
9. Cookie Policy
Cookies are small text files stored on your device when you visit our website. We use cookies to enhance site functionality and analytics. Categories of cookies include:
– Essential Cookies: Necessary for basic site operations and security.
– Functional Cookies: Enable enhanced personalization features.
– Analytics Cookies: Provide statistical data on how visitors use the website.
– Performance Cookies: Monitor system performance and usage trends.
10. Cookie Management and Compliance
We comply with GDPR and CCPA consent requirements by obtaining your explicit consent before setting non-essential cookies. Through our cookie management interface, you can customize which cookie categories you allow. You may also adjust your browser settings to block or delete cookies.
Under CCPA, California residents can choose to opt out of the sale or sharing of personal data, request access to the categories and specific pieces of personal data collected, and request data deletion. To submit such a request, email us at [email protected].
11. Protection of Children’s Data
www.computermedicsofamerica.com is not directed to, nor knowingly collects personal data from, children under the age of 13. If we become aware that we have inadvertently collected data from a child without proper parental consent, we will take immediate steps to delete such information.
12. Policy Updates and Modifications
This Privacy Policy is subject to periodic changes to reflect updates in our data processing practices, technology, or legal obligations. We will notify users of significant changes via website notifications or direct communication, where required by law. Your continued use of www.computermedicsofamerica.com after such updates constitutes acknowledgment of the changes.
13. Contact Information
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your personal data is handled, you may contact us directly at:
Email: [email protected]
Website: www.computermedicsofamerica.com
—
Computer Medics of America is committed to full compliance with applicable data protection laws and to upholding the privacy and security of our users’ information. Please reach out to us with any privacy-related concerns or inquiries.